Refund Policy
Refund & Return Policy
Thank you for shopping with BedRailPro.
We want you to shop with confidence. If you are not fully satisfied with your purchase, please review the return and refund policy below.
1. Return window
You may request a return within 30 days after delivery of your order.
2. Return eligibility
To be eligible for a return:
- The item must be unused or in good resellable condition
- The item should be returned in its original packaging whenever possible
- The item must not show signs of misuse, intentional damage, improper installation, or unauthorized modification
- Proof of purchase, such as your order number or order confirmation email, is required
3. Non-returnable items
The following items are not eligible for return unless otherwise required by law:
- Final sale or clearance items
- Gift cards
- Items damaged through misuse, improper handling, or unauthorized modification
- Items returned without first contacting our support team for return instructions
4. How to request a return
To request a return, please contact us first at:
Email: bedrailpro@outlook.com
Please include the following information in your request:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Clear photos of the item and packaging, if the item is damaged, defective, or incorrect
Once we review your request, we will provide return instructions if your return is eligible.
5. Return shipping
Customers are responsible for return shipping costs unless:
- We sent the wrong item, or
- The item arrived damaged or defective
We recommend using a trackable shipping service. We are not responsible for returned items lost in transit.
6. Returns address
Approved returns should be sent only to the returns address provided by our support team.
For eligible U.S. returns, our returns facility is:
BedRailPro Returns
3550 E Francis St, Unit 100 Dock 32
Ontario, CA 91761
United States
Please do not return items to this address without contacting us first for return instructions and approval.
7. Refunds
Once your returned item is received and inspected, we will notify you whether your refund is approved or rejected.
If approved, your refund will be issued to the original payment method used for the purchase. Please allow 5 to 10 business days for the refund to appear, depending on your payment provider or bank.
Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.
8. Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We will review the issue and work with you on an appropriate resolution, which may include a replacement, refund, or other support where applicable.
9. Order cancellations
Orders may be canceled before shipment.
If an order has already been processed or shipped, it may no longer be eligible for cancellation and will instead be handled under this Refund & Return Policy.
10. Business and fulfillment information
BedRailPro is operated by Shenzhen Nimo Intelligent Equipment Co., Ltd.
We serve customers in the United States through our online store. Eligible U.S. orders may be fulfilled through our U.S. warehouse, logistics partners, and returns facility.
11. Contact us
If you have any questions about this Refund & Return Policy, please contact us at:
Email: bedrailpro@outlook.com
Effective date: July 27, 2026